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Delivery Information






  • UK postage is £2.99 standard delivery (approx 2 – 4 working days) or £5.99 express delivery (approx 1 – 3 working days). This charge applies for England, Wales, Scotland, Northern Ireland, Isle of Man, Guernsey, Jersey. Deliveries are made via Royal Mail or Hermes, you will receive a tracking number once dispatched. 

  • Standard U.K delivery is free on orders over £50.00.

  • Please note, your delivery may come in more than one package if it is a large order. You will not be charged aditional costs.

  • Delivery times are approx only. These may be extended around busy periods such as bank holidays and holiday seasons.

  • Once your order has been dispatched, we are unable to amend your order. We are also unable to amend delivery addresses and we are unable to speed the delivery up. 

  • Republic of Ireland delivery charge is £9.99. 

  • Europe delivery charge is £15.00. (Tracked)

  • Rest of World delivery charge is £20.00. (Tracked)

  • If a postage option doesn’t appear to your country, please email us for more assistance.

  • Your tracking reference is provided once dispatched. You will receive an email once dispatched. To view your tracking number, you will need to have made an account and logged in on our website.

  • International orders usually arrive within 5 – 15 working days, depending on where you are located. ​Delays may occur depending on the postal services in other countries. Additional taxes / customs are out of our control. This time is estimated only.

  • All orders are dispatched within 3 working days. No orders are dispatched on Saturday, Sunday or UK bank holidays.

  • No orders are delivered on Sundays or bank holidays in the UK. Please allow extra time for your delivery to arrive around busy holiday periods.

  • Please note, we are unable to open a dispute for lost goods until it has been 2 working weeks since shipping your order (UK.) International orders will need to allow 3 – 4 working weeks.  This also means we will be unable to replace your order until Royal Mail / Hermes confirm this has been lost.

  • Once your order has been shipped, it is out of our control and no longer our responsibility. 

  • Depending on the value of your order, you may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of our hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected shipping charges at your end.

  • Postage charges may differ when Chelsea’s Collections have a sale on.

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