Return Policy

  • If you need to cancel or amend your order, please email info@chelseascollections.co.uk within 1 hour. If your order is dispatched before you email, we will be unable to amend / cancel your order. Please double check your order before placing.

  • If you wish to return your item, please email info@chelseascollections.co.uk within 14 days of delivery. All items returned must be in original packaging with original tags. All items must be unworn, undamaged, free of any marks / smells.

  • We only accept returns on clothing, excluding any lingerie items / swimwear items. No beauty products, beauty accessories or false lashes / glue may be returned for health and hygiene reasons. We do not accept returns on mystery items.

  • All returned items will be provided with a store credit only. This does NOT effect your statuary rights.

  • Store credit will be emailed as a code to the original email address which placed the order. Store credit can only be used on www.chelseascollections.co.uk

  • When returning, we suggest you use a tracked delivery service. You will pay for your own return service. We do not refund this. If a return is lost on the way back to us, we will not be held responsible.

  • You will be charged a 10% handling fee of your order which will come off your credit. 

  • Unfortunately, we currently cannot accept returns from customers outside of the U.K. 

  • Store Credit cannot be transferred to another person or account. Please treat Store Credit like cash. Store Credit may not be purchased and is only provided when previously purchased items have been returned.

  • You will not be refunded for any postage costs. You will receive store credit that you paid for the item only. Store credit does not cover the postage cost for your new order.

  • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due. Store credit has no expiration date.

  • Unfortunately, store credit cannot be split between orders.

  • Unfortunately, discount codes will not work at the same time as using store credit.

  • All products are triple checked before sending. Any faulty item will need to be reported within three days of delivery with images.​

  • If a faulty item is returned, this will be checked to ensure no tampering has taken place. All products are triple checked before posting out. If we find this has been tampered with, we will be unable to offer you a refund and we will send the original product back to you.

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